FAQ

All orders are processed within 1-2 days. Since all stickers are readily available in stock, there is no need for manufacturing or long waiting times. Your order will be shipped on the day following its placement.

An order confirmation email is automatically sent to your email address once you place an order. If you don't receive the confirmation within 24 hours, please contact us. Before reaching out, kindly check your spam or junk folder as the confirmation email may have been redirected there.

If you need to cancel your order, please contact us within two hours of placing it. We'll try our best to cancel it before processing. If the order has already been processed, you can return it to us after receiving it.

If the first order has not been processed and shipped yet, we can combine both orders into one shipment. Just let us know, and we will do our best to accommodate your request.

If you have entered the wrong address, please contact our customer support immediately to provide the correct address. We will make every effort to update the shipping information before the order is dispatched. However, please note that once the order is shipped, it may not be possible to modify the address. It is essential to double-check your shipping details before placing the order to ensure accurate delivery.

Yes, we ship to most regions worldwide. 

Standart shipping cost depends on the country of delivery, but currently, we have a special promotion with a fixed shipping price of $4.50. If your order value is more than $35, we provide free worldwide shipping with tracking!

Yes! We'll keep you updated on your order from start to delivery. You'll receive tracking emails to easily track its progress online.

Average delivery time:

USA: 10-14 business days 
Europe: 14-21 business days
International: 14-30 business days

Customs processing times are a factor not included in these estimates.

After sending the order via Ukrposhta, it usually takes 1-2 days for the postal databases to update and for the tracking number to become active.

But if you are located in the USA or Canada, the tracking process will begin after UPS/FedEx receives the packages in the USA and sends them through USPS for final delivery. Typically, it takes approximately 8-10 days for delivery to the USA. After that, you will be able to track your order using the link provided in your order on the USPS website.

If you have any additional questions, feel free to contact us. We will provide you with complete information about the status of your order.

You can track your shipment using the link provided in your email or our form after the order is dispatched, but feel free to use these links for tracking anytime

USPS

UPS

FedEx

UkrPoshta

We accept credit cards - Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay and payments via PayPal. If you choose to use PayPal as your payment method, you will be redirected to the PayPal website, where you will be prompted to log in and process your payment. Once your transaction is complete, you will be directed back to our merchant website.

If you have not received your order, please take the following steps:

• Check the estimated delivery time.
• Track your order using the provided tracking number.
• Contact our customer support with your order details.
• Verify the shipping address for accuracy.
• Our customer support will investigate and assist in resolving the issue.

Please note that delivery issues can sometimes arise due to external factors beyond our control, such as customs delays or transportation disruptions. We appreciate your patience and cooperation while we resolve the situation.

You can absolutely return your planner stickers to us within 14 days of receiving them, provided that they are undamaged, unused, and in their original packaging. However, please note that we do not offer exchanges due to the high cost of international shipping.

Please contact our customer support through the Online form to initiate a return. Upon receiving the return mailing address, you are responsible for shipping the package to our address and covering the non-refundable postage costs. Please review our Refund Policy for more information

If your order arrives damaged, please take photos of the affected product and contact our customer service team through email. We will respond within 1-2 days. If you are not satisfied with the product for any reason, we accept returns as long as it is in "as new" condition, in its original packaging.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email.

We aim to process refunds within 1-2 days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. We’ll contact you by email to let you know when your refund has been processed.

Check our Refund policy for more information

We are from Ukraine. We are sincerely grateful to everyone who supports us during this difficult time

Yes! With an established presence on Etsy since 2017, boasting a 5-star rating and "Star Seller" status, our online store provides an additional secure platform for sales while maintaining a commitment to exceptional service and quality. 

• Main difference:

Online shop is our independent e-commerce website, where you can directly purchase our products. On the other hand, our Etsy shop is a storefront hosted on the Etsy marketplace.

• Fees:

Etsy generally applies higher fees, which is why purchases through our online store are more advantageous.

• Product Availability:

Both our online shop and Etsy shop offer the same range of products, including our planner stickers and sticker books. However, the online shop generally has a higher priority for product availability. 

• Pricing:

Our online shop generally offers slightly lower prices compared to our Etsy shop. This is because we have more flexibility to provide exclusive deals and discounts on our website.

• Payment:

In our online store, you have the option to choose various payment methods, including credit cards and PayPal. When placing an order through our online store, you can securely make payment using your preferred credit card.
On Etsy, payment can only be made through PayPal. When placing an order on Etsy, you will be prompted to use your PayPal account to complete the purchase.

Unfortunately, we do not accept requests for customized orders at this time due to our heavy workload and the nature of sticker production. We hope for your understanding.